Our 12-Day Return Window
You have 12 calendar days from the date of delivery to initiate a return or exchange.
Conditions for Return (Strict Hygiene Policy)
Due to the personal nature of sleepwear, all returns must adhere to strict hygiene standards:
Unworn & Unwashed: Items must be in their original, unworn, and unwashed condition.
Intact Hygiene Seal: All sleepwear must have the original protective hygiene strip/lining fully intact. Items with removed, damaged, or missing seals will be rejected and returned to the sender.
Original Packaging: Items must be returned in their original packaging, including branded dust bags or boxes.
Proof of Purchase: A valid order number or receipt is required.
How to Start a Return
Contact our support team at with your order number and reason for return.
We will review your request and provide a Return Merchandise Authorization number within 24 hours.
Ship your return back to us using the provided instructions.
Refunds
Once we receive and inspect your item (typically 3–5 business days), we will notify you of the approval status.
Exchanges
The fastest way to get the right fit is to return your item for a refund and place a new order. However, if you prefer an exchange, please specify the desired size in your return request.
